FAQ’s

FDA, cGMP & ISO9001:2008 Compliant | Versatile & Strategic Packaging Service Solutions | Unparalleled Pricing, Uncompromising Results

Frequently Asked Questions

Question: How much production space does CWS have?

Answer: Five buildings with nearly 150,000 square feet, most of which is FDA-regulated, operating to the highest cGMP standards. We also offer both on- and off-site warehousing.

Question: Where are your facilities?

Answer: Norwich, New York. We’re within a one-hour drive of four major Interstates – Interstates 81, 86, 88 and 90. And we’re within an eight-hour tractor-trailer ride of 90 million people.

Question: How long has CWS been in business?

Answer: CWS was founded in 1964.

Question: How many employees does CWS have?

Answer: 275 full-time, trained employees with the flexibility to expand with minimal notice.

Question: How many shifts does CWS work?

Answer: Two eight-hour shifts/day five days/week. A third shift is available and Saturdays are available as overtime.

Question: What are your lead times?

Answer: We’re capable of immediate starts – within 24 hours of completed paperwork — to achieve quick turnarounds and maximum flexibility, but in general:

  • Blister Cards: 3-4 weeks.
  • Blisters & Clamshells: 3-4 weeks.
  • Flow Wrapping: 4-6 weeks.
  • Tipping: 1 week.
  • Edible Film: quoted upon request.
  • Shrink wrapping: 1 week.
  • Skin sheets: 3-4 weeks.
  • Displays: 3-4 weeks.

Question: How do you handle distribution and shipping?

Answer: We arrange with our affiliate trucking companies, ship via UPS or Federal Express, or use a shipper of your preference.

Question: Who owns the product inventory and supplies packaging material?

Answer: You always own your provided inventory. While here, it is fully insured and treated with the utmost care. CWS can also source materials on your behalf and offer the best-in-class certified sustainable packaging.

Question: Do you purchase production materials?

Answer: Yes.

Question: Do you accept consigned production materials?

Answer: Yes.

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“Treating your customers like partners is a terrific quality that all possess at CWS. My experience has been that you will go beyond expectations to be sure that needs are addressed and met.”

– Director of Operations, StemSave

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“CWS has been tremendously flexible, accommodating and responsive even with last-minute changes.”

– Supply Chain Operations, Proctor & Gamble

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“I would like other contact packagers to be as flexible as CWS.”

– VP Sales and Marketing, Chef Specialties

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“They have done a great job for us since 1983.”

– President, Classic Pharmaceuticals

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“CWS has a great team of people who really care and pull together to get the job done. The work is completed in a timely manner with excellent quality control.”

– CEO, Cresci Products

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“CWS is a reputable company and stands by their word. When they say something, it is followed through and that is why I have a lot of trust in them.”

– External Operations Coordinator, Himalayan Institute

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“Always excellent customer service and attention to detail by the CWS team!”

– Raymond Corp

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“We have enjoyed a long productive relationship and look forward to continued success”

– Gladding

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“CWS is fantastic at what they do. I’d recommend them to any company needing an assembly and fulfillment partner.”

– Dr. Hana’s Nasopure – BeWell

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“CWS is a great partner to work with. They keep me updated on current orders, when they’re shipping, and provide all the necessary documentation.”

– Berlin

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“CWS provides a great co-packing service. The people who work at CWS are incredibly accommodating and responsive.”

– Daniel Victor, Pocket Tea